Emily Bazalgette, who has 12 years experience supporting the supporting nonprofits through organisational design and coaching, shares some practical approaches to “know by trying” To develop supportive, people-centred, equitable and humane organisations, we need to accept that (many) organisations are complex systems. This means embracing organisational development (OD) practices…

This post is a organisational design case study of applying service design to internal organisational services — in this instance, appraisals. It covers: Designing a new appraisals process with employees Low-fidelity and live prototyping of an internal service, including what didn’t work Some out of scope things we got excited…

Most of work is “conversation design” most of the time, for which good questions play a critical role. Questions disrupt our default ways of thinking, communicating and designing. Questions are conversational and cultural interventions that invite and entrust. Offering a solution collapses options. …

What I use to run my business and do my work I welcome suggestions for Better products – cheaper, more usable, more beautiful, more inclusive, more ethical Streamlining my stack: “The anticipated productivity gains of each shiny new tool are often outweighed by the noise they create” Task + knowledge management Still figuring out…

I was recently reminded of this very long, very good article How to make your iPhone work with you, not against you by Coach Tony. It’s a 75-minute read, enjoy. Since I read this article over the Christmas period of 2018, I have been slowly but surely crafting a Boring…

Defining your values gives you confidence, stability, consistency and helps you to make decisions. I first defined my values when I went freelance, in May 2017, over three years ago. …

A new project to inspire and support radically better organisational development in the UK nonprofit sector. In the last six months, the UK nonprofit sector has rapidly adapted to the disruptions of Covid-19. Within weeks, charities, voluntary and social enterprise organisations have created new services, secured emergency funding and increased…

I’m collaborating with lot of different people and groups at the moment, from paid work with clients, to side projects with friends, to Covid-19 volunteering. I’m publishing my user manual as a way to give a quick intro when I start working with someone (thanks to caitlinconnors for the prompt)…

I am sharing some principles for coping with isolation that I learned through being housebound due to chronic illness. I spent September and October 2015, and February, March and April 2018, mostly at home. It was self-isolation, but because I was too fatigued to work, walk very far or talk…